Kerr Emergency 9-1-1 Network: Wireless & Internet VOIP

Wireless Calls to 9-1-1

When driving, roadside emergencies are bound to happen from time to time. Last year, Kerr County residents placed more than 30,000 emergency calls to 9-1-1 using wireless phones. 

Currently in Kerr County wireless phones provide the caller's phone number, and a location on a map that may or may not be entirely accurate. That's why it's important to remember when calling 9-1-1 using a wireless phone, to give your location, nature of emergency, who is involved, and a phone number. 

We also suggest that you be aware of your surroundings. Look for landmarks. And, if driving, pull over to a safe place, and then provide as much information to the 9-1-1 dispatcher as possible. The more information you provide, the quicker we can help.

VoIP Limitations:

• Be sure to provide your accurate physical address to your interconnected VoIP service provider to ensure that emergency services can be quickly dispatched to your location.

• Be familiar with your interconnected VoIP service provider's procedures for updating your address and promptly update address information in the event of a change.

• Make sure you have a clear understanding of any limitations of your 9-1-1 service.

• Inform children, babysitters, and visitors about your interconnected VoIP service and its 9-1-1 limitations, if any.(House Number and Full Street Name)

• If the power is out or your broadband connection is down, be aware that your interconnected VoIP service may also be out. Consider installing a backup power supply, maintaining a traditional phone line and analog phone as a backup, or having a cellular phone as a backup. (House Number and Full Street Name)

• Please check with your provider of choice for further information about their system if you have carrier specific questions.