Using 9-1-1 properly

Frequently Asked Questions (FAQ)
Displaying Your 9-1-1 Address
Wireless and Internet VOIP 9-1-1 User Information
Hearing Impaired and Non-English 9-1-1 User Information
Kids - RED E. FOX

What Is An Emergency?

An emergency is any occurrence that requires the IMMEDIATE dispatch of Police, Fire or Medical Services.

When Calling 9-1-1, Remember To:

• REMAIN CALM
• SPEAK CLEARLY
• LISTEN TO ALL INSTRUCTIONS
• PROVIDE YOUR PHYSICAL ADDRESS (House Number and Full Street Name)
• ANSWER ALL QUESTIONS
• If you are reporting a crime; pay particular attention to the suspect's physical appearance: height, weight, hair color, clothing, any physical characteristics such as facial hair, glasses and accent.

• If a vehicle is involved; give a clear description of the color, make, body style and license plate number. Do not attempt to apprehend or detain suspects.

• For fire emergencies; give the location, including any type of visible flames, smoke or odor. Information such as cross streets, business name or if anyone is inside the structure is also helpful.

• For medical emergencies; give the name and exact location of the patient. Describe any medical problem.

Do's And Don'ts For 9-1-1

• DO use 9-1-1 for the dispatch of Police, Fire and EMS 
• DO teach your children how to use 9-1-1 wisely in case of an emergency
• DO use payphones in an emergency and call 9-1-1 (call is free)
• DO use your cell phone to place a 9-1-1 call. BUT if in your vehicle, pull over in a safe location to complete the call. Provide dispatcher with your exact calling location (mile marker, street, or landmark) and your call back number.

• DON’T call 9-1-1 as a joke. It’s no joke, it’s a CRIME to place prank calls to 9-1-1.
• DON’T call 9-1-1 when the power goes off or the weather is threatening. Call your utility company, and monitor television and radio for weather information.
• DON’T call 9-1-1 concerning a traffic ticket is or to check to see if someone is in jail
• DON’T call 9-1-1 for directions
• DON’T call 9-1-1 if your cat is stuck in a tree, call animal control.

Being “9-1-1” well informed will help you make the right call!